Ever since the traditional contact center services have shifted to cloud, customer communication hasn’t been the same. The new and improvised version aka. Contact Center as a Service (CCaaS) has taken the world by storm, with their market share expected to reach $24.45 billion by 2032. Also known as Contact Center SaaS, it is one […]
Picture this: Business is booming, and your company is welcoming a heavy inflow of phone calls. Unfortunately, your separate phone lines are constantly engaged and thus, customers cannot communicate with your agents. In this scenario, you may be potentially encouraging your consumers to trust your competitors instead. How can the matter be rectified? It’s as […]
If you’ve ever watched a reality show, chances are you’ve voted for your favorite contestant at least once. A simple missed call service was all it took to make your voice count. Businesses are using the same concept to engage customers, generate leads, verify orders, conduct surveys, and more. Missed call marketing has become a […]
Acefone has once again proven its leadership in cloud communication by winning not just one, but two prestigious awards. Acefone has been honored with the coveted CX Innovation Leadership Award by Gainskills Media, reinforcing its commitment to revolutionizing customer experience (CX) with cutting-edge technology. Additionally, Acefone was recognized as the Most Scalable CPaaS Platform […]
Are you still using the regular telephone line to contact your customers? This needs to stop right away. 2024 is coming to an end and so is traditional PSTN calling. Switch to VoIP calling today and experience the future of customer communication. The higher rate of VoIP adoption has resulted in its massive growth. A […]
Choosing the right business phone number for your company can significantly impact your brand’s accessibility and reach. Indian Businesses often find themselves asking– Should we opt for a toll free number for business or a local number? Understanding the nature, the pros and cons of each number is crucial to make informed decisions that align […]
According to industry veterans, it is easier and more cost-effective to have customers make repeat purchases with your brand, as opposed to onboarding more customers. Surprising. One would expect most companies to work for a larger customer base rather than extract the most from their present clientele. But that’s precisely what this is: Quality over […]
How does one company stand out in today’s highly competitive world, where there are alternatives to almost every brand? Some say a solid business plan, some emphasize a well-defined pricing strategy, and some still swear by a talented employee pool. But there’s one most important aspect: Enhanced and personalized customer experience. According to Gartner, the […]
Startups have taken over markets across the globe. More of them come to existence in a day than they used to over months. In such a saturated market, startups need to stand out from the crowd. However, most of them focus on scaling up rather than building a loyal customer base. And the latter is […]
Customer satisfaction is the key to running a profitable business. Any successful business owner will tell you the same, however, maintaining high service standards is easier said than done. Dr. Joseph Michelli, a CX expert with decades of experience, sheds light on methods companies can use to boost customer experience. He comes with experience from […]
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